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Consumer Alerts

Here’s the top 10 Consumer Alerts from December you should be aware of:
  • File a Complaint Anyone who has spotted or been the victim of a scam can file a complaint with the Michigan Attorney General. The Attorney General’s Consumer Protection Team mediates complaints but cannot act as your private attorney.
  • Michigan’s Scanner Law – The Shopping Reform and Modernization Act Michigan’s Scanner Law, effective since 2011, ensures pricing transparency. Retailers must display prices but are not required to mark items individually. If a scanner overcharges, consumers are entitled to a refund of the price difference plus a bonus of 10 times the difference (minimum $1, maximum $5). Complaints must be filed within 30 days. Consumers can sue if refunds and bonuses aren’t provided. 
  • Credit Card Safety – Keep Your Accounts Safe Credit cards offer convenience and fraud protection but require vigilance to stay secure. Protect your accounts by using strong passwords, enabling alerts, and avoiding public Wi-Fi for transactions. 
  • Data Breaches: What to do Next Act quickly if you suspect misuse of your information to limit liability and prevent long-term damage. For assistance, review identity theft resources and take advantage of free credit monitoring services offered after breaches. 
  • Business Sudden Closure – Protect Yourself The Michigan Attorney General advises consumers to act quickly if a business suddenly closes before goods or services are delivered. Consumers should dispute charges with credit card companies, stop payments on checks, and contact finance companies for financing issues. 
  • Payment Apps and Scams Peer-to-peer (P2P) payment apps like Venmo and Google Pay offer convenience but come with risks, including irreversible transactions and a lack of federal regulation. Scammers exploit these apps, using tactics such as impersonating banks or businesses to steal money. 
  • Phishing Scams Phishing is a cyberattack where criminals pose as trusted sources to steal sensitive information or money through emails, texts, or fake websites. Common methods include smishing (texts), vishing (calls), and spoofing (fake websites). 
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