Michael Rogers, Vice President Communications for the Small Business Association of Michigan, talks with Customer Experience Consultant, John DiJulius. DiJulius is a keynote speaker and bestselling author of three books.
He has worked with world class companies like the Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more. DiJulius is also a very successful owner of two businesses: John Robert’s Spa, a chain of upscale Cleveland locations, repeatedly named one of the top 20 salons in America, and The DiJulius Group, a customer experience consulting firm that uses the X-Commandment methodology to providing a World-Class Customer experience.
