In early 2024, OVATION Wireless Management and Refreshed Tech officially launched a strategic partnership to simplify and scale the trade-in process for OVATION’s partner network. With OVATION seeking a reliable, hands-off solution to manage trade-ins, and Refreshed Tech’s customizable software platform ready to deliver, the collaboration quickly evolved into a cornerstone of operational efficiency and customer satisfaction.
To support rapid growth and increasing device volume, Refreshed Tech recently opened a new 105,000-square-foot building in Ashley, Indiana, equipped with advanced testing stations, logistics infrastructure, and expanded warehouse space. This upgrade boosts capacity to over 50,000 devices per month while ensuring high standards for data security and reporting. From this operational hub, the team also developed a white-labeled portal that enables OVATION’s partners to quickly submit customer info and generate shipping labels, delivering faster turnaround and a more streamlined, transparent trade-in experience.
“At Refreshed Tech, our goal has always been to make device reuse seamless, scalable, and meaningful,” said Kyle Wainwright, CEO and Founder. “Partnering with OVATION has allowed us to bring that mission to life at a larger scale, powering not just operational efficiency, but real environmental impact. All in all, we’re proving that trade-in programs can be both impactful and sustainable.”
This allows for a hands-free, branded experience that reflects OVATION’s values and delivers a modern customer journey, all while powering sustainability through responsible device reuse. Refreshed Tech processes, grades, and reports on all incoming devices quickly, allowing OVATION to deliver value and insight back to their partners. This includes full pricing transparency, device status updates, and consistent reporting.
Each month, the program processes approximately 400–500 devices, making a tangible impact in reducing e-waste and giving new life to otherwise idle technology all while remaining affordable. Each traded device is inspected, renewed, and put back into use, extending its life and keeping it out of landfills. Through this process, OVATION and Refreshed Tech help make reliable technology more accessible, even as prices within the technology industry continue to rise.
Additionally, the new facility has created a multitude of new jobs in northeast Indiana, supporting local economic growth while reinforcing the companies’ commitment to sustainable innovation.
“This partnership has transformed how we support our partners with trade-in solutions,” Jim Holt, Chief Revenue Officer for OVATION. “Refreshed Tech brings the right blend of technology, flexibility, and execution, enabling us to offer a hands-free, branded experience that truly reflects OVATION’s standards. We’re excited to keep building on this momentum as we scale.”
As the partnership evolves, Refreshed Tech and OVATION are expanding workflows to handle higher-value devices, including those with MDM or iCloud locks, ensuring no asset is overlooked. This is critical because many competitors classify locked phones as F grade, resulting in lost asset value. These ongoing enhancements will not only maximize recovery but also deliver stronger environmental and financial returns for Refreshed Tech and OVATION partners.
Companies interested in elevating their trade-in programs are encouraged to contact Refreshed Tech to explore fully branded and automated solutions for their customers and partners. Whether you’re a direct-to-consumer business or a B2B service provider, Refreshed Tech is here to help maximize ROI, simplify logistics, and contribute to a more sustainable future.
