Whether through face-to-face interaction, by phone, or by email, the human gatekeepers of any network can be exploited-if you know how to play the game. They’re the weakest link in any company’s security.
Almost every major electronics company is vulnerable in nearly the same way. They all have warranty-based replacement systems that can be exploited. Most companies, for instance, don’t require a defective item to be returned before mailing out its replacement. It’s likewise difficult to prove that an in-warranty item has been lost or stolen. By ensuring that products can be easily replaced, in the interest of good customer service, these companies have created-perhaps unavoidably-gaping flaws in their own security.
