Hosted by Tomas Hult, this segment of the globalEDGE Business Beat is an interview with Forrest Morgeson who is Director at the American Customer Satisfaction Index (ACSI) – the leading research and consulting firm on the United States on customer satisfaction.
Dr. Morgeson shares his views about the international marketplace and international customers’ satisfaction today and expectations for the future. How satisfied are customers today, how satisfied do we expect them to be in the near future, and what implications do these satisfaction levels have on the dynamics in the international marketplace?
To hear Forrest and Tomas’ conversation press play on the PodCast shared below.
