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SUMMARY:Craft Exceptional Member Experiences Webinar
DESCRIPTION:At this event\, you’ll…… \n\nUse the Member Experience Chain of Value to connect member experience work to retention and revenue outcomes\nIdentify the member behaviors that matter most (renewal\, event attendance\, referrals\, self-service) and how to measure impact\nLearn a repeatable method to uncover the emotions that drive member behaviors using existing surveys + member interviews\nDefine one Emotional North Star and pick specific operational actions that create it
URL:https://michiganbusinessnetwork.com/event/craft-exceptional-member-experiences-webinar/
LOCATION:online
CATEGORIES:Community Events
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