Knowledge • News • Insights

In Partnership With

Voice. Knowledge. Connection. Michiganworks.org #MIWorks

customer satisfaction drivers and challenges

international-business-and-tradeTomas speaks with Claes Fornell, founder and chair of the American Customer Satisfaction Index and chair of the boards for three satisfaction and customer analytic organizations: the CFI Group, Foresee, and CSat; they discuss the main drivers of customer satisfaction and the challenges associated with them.

In Partnership With

Voice. Knowledge. Connection. Michiganworks.org #MIWorks

What's Hot

Get the latest news from MBN right in your inbox

Sign up for our newsletter and never miss a beat.