Debra Levantrosser speaks with Author, Keynote Speaker, Lean and Creativity Coach and Consultant, Karyn Ross who is the Principal, Karyn Ross Consulting, co-author, "The Toyota Way to Service Excellence". They discuss why your manufacturing company needs lean in services.
Karyn is the coauthor of the Shingo Award-winning The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Focused on creativity and lean in services, Karyn has worked with small, medium and large organizations in sectors as diverse as insurance, financial services, HR, transportation and retail.
An experienced lean consultant, coach and practitioner, Karyn is the owner of Karyn Ross Consulting. Using her unique, Practical Creativity™ approach, Karyn teaches organizations around the world how to create peak service experiences by combining coaching, creativity and Toyota Way principles and practices. This means that every customer receives exactly what they want, when they want it, right the first time with a personal, human touch. And that organizations flourish, thrive and grow!
Karyn has been a regular contributor to the Lean Leadership Ways Industry Week Blog and has also written for The Lean Management Journal, Industrial Engineer magazine and LEI’s The Lean Post.
A practicing artist, with an MFA in Sculpture, Karyn lives with her family in Naperville, Illinois.
To learn more about Karyn, visit her website at www.karynrossconsulting.com.
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