Debra gets back together with Karyn Ross, Principal, Karyn Ross Consulting, co-author, The Toyota Way to Service Excellence, this time they talk about why your manufacturing company needs lean in services.
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The Leaning Edge, hosted by Debra Levantrosser, she speaks with leaders, implementers and believers in the lean philosophy to share their successes and struggles in hopes that they will help others in their lean journey.
The show focuses on the fact that lean is a mindset and a culture, not a set of process improvement tools, and shows how this approach can make your city, state and country an even stronger and more successful, stable place one organization at a time and one person at a time.
The “Lean” philosophy refers to engaging and involving all levels of employees in development of ideas to provide value to customers by aiming for high quality, low cost and short lead time. A specific kind of leadership style is seen in successful lean organizations which includes rewarding experimentation and developing people into problem solvers.
10:00 AM every Friday
Replay: 4:00 PM, 10:00 PM, 4:00 AM
