Take a walk in your guest's (customer's) shoes and see a whole new world from their point of view! Disney cultural expert and owner of Out The Door Travel Agency, David Zanolla returns to the show for a second time! There is so much to learn and to discuss when it comes to getting customer service right, creating positive cultures, and making the right business moves!

David reminds us that simple can feel like magic, even though it isn't that magical, it's just good common sense and thinking the experiences through! This philosophy carries over to his business at Out The Door Travel, he says their goal is to ensure clients have a simple, personalized, and worry-free travel experience.

We rarely find this kind of expertise in customer service and getting the business right! We are glad he took the time to join us and you will be glad you tuned in to this edition of the Leadership Lowdown!