Susan A. Cantrell, RPh, CAE, CEO, of Academy of Managed Care Pharmacy shared wisdom and perspectives on how jobs are changing and new jobs are emerging. She covers the importance of the hiring process, the impact of regular reviews and to assure that organizations are paying fairly. Human Resources is the largest budget expense for associations. They need to assure they are spending the funds in the best way.

Susan discusses ideas on what motivates people and how to maximize retention, even in small organizations. She discusses the importance of succession plans and keeping high performing team members. Staffing considerations are all focused on how to accomplish goals.

Sue is both a pharmacist and an association executive. She has 30 years of pharmacy association, pharmacy management and executive leadership experience.

Cheryl Ronk reports that this is one of the best guests she has interviewed and recommends that everyone learn from Susan’s perspectives.