Tony Conley is a newer content content contributor and show host for Michigan Business Network. To wrap up his eightieth episode, Tony has a three-segment conversation about franchise success, Michigan’s business climate, leadership, and small business challenges.
He welcomes Rodney Palmer Owner of 8 Biggby Coffee locations, Co-owner of Mercy Ambulance, Motivational Speaker & Coach, Former varsity basketball coach at Williamston High School.
In their conversation Tony covered several topics with Rodney:
How is the coffee business?
How do you find quality employees?
What are the biggest challenges for small businesses in Michigan?
Tony Conley interviews Rodney Dean Palmer, owner of 8 Biggby Coffees in Michigan, on the Michigan Business Network. Palmer discusses his business experiences, challenges in the Michigan business climate, and insights into running a successful franchise. He highlights the impact of regulations on small businesses, citing a $400,000 cost increase due to governmental overrides on a $1.2 million coffee shop project in Belding. Palmer shares his journey into the Biggby Coffee business, emphasizing the importance of following the franchise system. He also discusses the hiring process, the skills required for baristas, and the importance of creating a positive work environment. Palmer stresses the need for personal growth in leadership and the importance of building relationships with employees. The conversation also touches on the challenges faced by small businesses in Michigan and potential improvements to make the state more business-friendly.
Introduction to Rodney Dean Palmer and Biggby Coffee
Tony Conley introduces Rodney Dean Palmer, owner of 8 Biggby coffees throughout Michigan. Palmer is also starting a public speaking business as a motivational speaker.
Michigan Business Climate and Regulatory Challenges
Palmer discusses the challenging business climate in Michigan, particularly focusing on excessive regulations. He cites an example where governmental overrides increased the cost of a $1.2 million coffee shop project in Belding by $400,000.
Biggby Coffee Business and Training Process
Palmer shares how he got into the Biggby Coffee business through his son's influence. He describes the six-week training process for new franchisees, including four weeks of barista training and two weeks of management training.
Challenges and Rewards of Owning Biggby Coffees
Palmer discusses the challenges and rewards of owning multiple Biggby coffee shops. He emphasizes the importance of following the franchise system and the joy of engaging with customers and serving high-quality coffee.
Hiring Process and Employee Management
Palmer talks about the hiring process for baristas and the importance of creating a positive work environment. He stresses the need to build relationships with employees and support their personal growth.
Leadership and Small Business Management
The conversation shifts to leadership and management in small businesses. Palmer emphasizes the importance of personal growth for leaders and building strong relationships with employees.
Improving Michigan's Business Climate
Palmer discusses potential improvements to make Michigan more small business-friendly, including reducing regulations and simplifying the tax code. He compares Michigan's business climate unfavorably to other states like Indiana and Ohio.
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