Debra and 'The Leaning Edge' welcome Dorsey Sherman and Maurene M. Stock, of Mercy Health to talk about working with teams using scientific (Lean) thinking and change management to improve processes at Mercy Health Muskegon.Hear these awesome ladies talk about how Kata is being used to eliminate patient wait times for tests. The scientific method has never looked better!

Mercy Health Muskegon is the largest employer in Muskegon County with over 3,700 associates and the largest health system along the lakeshore. Mercy Health Muskegon is a teaching hospital with more than 20,000 inpatient discharges, 2,200 births and 145,000 emergency/urgent care visits annually. The system has four hospitals (Mercy Campus, Hackley Campus, General Campus, and Lakeshore Campus, a critical access hospital) 375 physician. Currently Mercy Health Muskegon is constructing a new patient tower and consolidation of services to one building.

Dorsey Sherman is healthcare professional with over 12 years of experience in operations, marketing and continuous improvement. For the last six years, she has been working at Mercy Health Muskegon as a Senior Process Excellence Consultant. Dorsey has a B.A. in Economics from Michigan State University and a MHSA from the University of Michigan School of Public Health. Most recently, she has been working with the Case Management and Imaging departments using the Improvement Kata and Coaching Kata methods to lower inpatient length of stay.

Maurene M. Stock, RN, BSN, is a Senior Process Excellence Consultant working with teams using scientific (Lean) thinking and change management to improve processes at Mercy Health Muskegon. She has a BSN from Wayne State University and has been a registered nurse for over 30 years. Maurene has been utilizing lean at Mercy Health for 7 years, working with leadership and frontline staff on scientific problem solving. Her passion for patient care and improving systems is applied in the focus areas of Inpatient Medical and Surgical units within the healthcare system. ;

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