A Human-Centered Approach to Customer Service: Building Meaningful Connections for a Better Customer Experience
Did you know that 80% of CEOs claim their customers’ experiences are superior, but only 8% of customers agree?
Supply chain issues, staffing shortages, and government restrictions disrupted customer service during the pandemic, and many consumers feel it hasn’t returned to normal. This is bad news for businesses because 91% of customers are willing to switch to a competitor after just one bad experience.
Register today to learn how managers can better support frontline employees to give them the tools they need to deliver great customer service. Join us on Thursday, May 25th at 10:00 AM ET for this informative webinar about taking a human-centered approach to customer service to build meaningful connections with clients.
This webinar is scheduled for Thursday, May 25th, at 10:00 am ET.
Register Here
May Crestcom International Webinar - Free
This session will take place online
Register at this link: www.crestcom.com/leadership-trainer/dave-Heisey/#webinars
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About Crestcom International, LLC.
Crestcom International, LLC is an international leadership development organization, training more than one million leaders for 25,000 businesses in over 60 countries across the globe. Crestcom achieves this through a blend of live-facilitated multimedia video, interactive exercises, and shared learning experiences. Crestcom implements action plans and coaching accountability sessions to ensure measured development in key leadership competency areas. For more information, please contact your local Crestcom representative found here.
photo courtesy of Crestcom / Adobe stock
