Michael Rogers, vice president communications for the Small Business Association of Michigan (SBAM), interviews business coach and consultant Tom Borg. Tom talks about how to maximize your employee productivity from your remote workers, three reasons why small business owners have a hard time focusing, and how learning to overcome the fear of change is the key to profits.

Tom Borg is author of the books Making Service Count,How to Keep a Positive Attitude in a Sometimes Negative World and The 5 Biggest Customer Service Mistakes Small Business Owners Make and What to do About Them.

Learn more about Tom at TomBorgConsulting.com