Hosted by Tomas Hult, this segment of the globalEDGE Business Beat is an interview with David Closs who is Professor, McConnell Endowed Chair, and Chairperson of the Department of Supply Chain Management in the Eli Broad College of Business at Michigan State University. Closs together with David Hollister, Ray Tadgerson, and Tomas Hult recently released the book Second Shift: The Inside Story of the Keep GM Movement. This book – and the accompanying film documentary (Second Shift: From Crisis to Collaboration) – discusses a six-dimensional collaborative problem-solving approach called the Second Shift Model that can apply to any business or community, large or small, to maintain the communities global competitiveness. In this segment, Hult and Closs dialogue about the learning experience other communities can take from Lansing’s experience with GM, the value to Lansing of having two of the newest GM plants in town, and the key takeaways for communities and multinational corporations.
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