Michael Rogers, vice president communications for the Small Business Association of Michigan, talks with Joe Marr about managing customer expectations in the sales process. Joe Marr of Sandler Training in Ann Arbor has over 20 years of experience organizing, training, coaching and managing sales professionals and managers worldwide. In executive and training positions in the corporate world, Joe was responsible for the technical and sales fundamentals training of over 1000 sales people worldwide in support of a $110,000,000 business. A native of Ann Arbor who attended EMU Business School, Joe's mission is to help business people to get as comfortable and effective in selling and sales management, as they are in the rest of their business.